TÉRMS AND CONDITIONS

https://marcopoloresidence.com

I. GENERAL INFORMATION

The purpose of this document is to regulate the GENERAL CONTRACT TERMS or CONDITIONS of the on-line Reservation services of DOBO HOMES SL WITH CIF B87740007, and with registered office at Calle Toledo 28, 28005 Madrid. The use of these services will imply the full and unreserved acceptance, and the validity, of each and every one of the General Terms and/or Conditions included in the latest updated version of these General Terms and/or Conditions.

II. USE OF THE RESERVATION SERVICES.

• Reservation: The purpose of the Reservation services is to reserve a room at the Marco Polo Residence located in Madrid.
• Hiring procedure: All reservations are confirmed by paying for them at the time they are made. When using the service, the user will receive an email containing the information that their purchase order is in the process of being confirmed.
  Guarantee: As long as the reservation has been made and the payment for the stay has been made correctly, said reservation is confirmed and guaranteed from that very moment.
• Termination of the contract or cancellation of the reservation: The cancellation of reservations by the user will not entail early cancellation costs, as long as it is made up to 7 days before the time of arrival, that is, until 2:00 p.m. the day before the reserved date. After this threshold, the cancellation costs will be charged as compensation, which will amount to the total amount of the reservation (VAT and fees included). If, on the other hand, you contract a non-refundable rate, if you cancel, the total amount of the reservation will be charged at any time. To cancel a reservation it will be essential to send an email to info@marcopoloresidence.com requesting the cancellation.

• Check-in and check-out times: Check-in must always be done after 4:00 p.m. on the day reserved. There is no time limit to enter the hostel. On the other hand, check-out is until 12.
• To modify a reservation it will be essential to send an email to info@marcopoloresidence.com requesting said modification.
• Animals: The stay of animals in any of the rooms of the establishment is totally prohibited.
• Prices: The prices are only valid during the period indicated in them. When there are justifiable reasons, Marco Polo Residence reserves the right to modify these rates without prior notice. The prices related to the reservation will be indicated during the reservation process (VAT included).

The user undertakes to use the services in accordance with the Law, morality, good customs and public order, as well as with the provisions of these General Contracting Terms and/or Conditions. Consequently, you are obliged not to use the services for illicit purposes or effects and/or contrary to what is established in these General Contract Terms and/or Conditions, harmful to the rights and/or interests of third parties or that, in any way , may damage the services and/or its image.

III.  CORRECT USE OF THE  CONTENTS OF THE WEB SITE FOR THE USER.

• DOBO HOMES S.L. as well as Marco Polo Residence, declare that the industrial property rights (brands, trade names, etc.) that appear on this Web Site are their property and/or are legitimately exploited by virtue of agreements or licenses for use, being duly protected by the existing Regulations on Industrial Property. The user undertakes to use the Website diligently, correctly and lawfully and, in particular, undertakes to refrain from:

1. Delete, elude or manipulate the “copyright”, trademarks and other data identifying the rights of Marco Polo Residence or its owners incorporated into the content and/or products marketed from this website, as well as the technical protection devices, the fingerprints or any information mechanisms that may contain them.
2. Use the contents and, in particular, the information of Marco Polo Residence obtained through its Web Site to send advertising, communications for direct sales purposes or with any other kind of commercial purpose, unsolicited messages addressed to a plurality of people.
3. Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or this is legally permitted.
4. In general, use the contents in a manner, for purposes or effects contrary to the law, morality and generally accepted good customs or public order. Marco Polo Residence does not grant any license or authorization of use of any kind on its industrial and intellectual property rights or on any other property or right related to its Web Site.

• Procedure in case of violation of intellectual property rights: In the event that any user or third party considers that any of the content has been introduced on their Web Site in violation of their intellectual property rights, they must send a notification to Marco Polo Residence with complete and precise indication of your data and the intellectual property rights allegedly infringed as well as the Web Site.

IV. RIGHT TO MODIFY THE GENERAL CONTRACT TERMS AND/OR CONDITIONS

Marco Polo Residence reserves the right to modify these General Contract Terms and/or Conditions, informing users of the modifications made through www.marcopoloresidence.com

V. EXCLUSION OF GUARANTEES AND RESPONSABILITY.

Marco Polo Residence does not guarantee the reliability, availability or continuity of the services made available to the user, for which reason it excludes any responsibility for damages and/or losses that may be due to the lack of availability, reliability or continuity of its page. web or its services, although it will try to provide, to the best of its ability, technical assistance to the affected person, as well as try to immediately restore the interruption, making alternative means available to them.

Likewise, it is not obliged to control and does not control in advance, the absence of viruses or elements in the contents, which may cause alterations in the software or hardware of the users or people who visit the pages, for which it will not be responsible for the damages of any nature that may arise from them.

If, despite acting with due foresight and diligence, they cannot provide the contracted rooms for reasons that are not attributable to them and if it is impossible to provide the services under the agreed conditions, Marco Polo Residence will offer the user the possibility of choosing for the total reimbursement of what was paid or for its replacement by another of similar characteristics in terms of category or quality.

VI.  APPLICABLE LAW AND COMPETENT JURISDICTION.

These General Contract Terms and/or Conditions are governed by Spanish Law. Marco Polo Residence and the users, for the resolution of any dispute that may arise, regarding its validity, execution, compliance or resolution, in whole or in part, submit, expressly waiving their own jurisdiction or any other that, where appropriate, it may correspond to the jurisdiction of the Courts and Tribunals of Madrid capital. This contract constitutes the complete and integral expression of the agreement between Marco Polo Residence and the user, and replaces all previous pacts, commitments, statements or agreements, both written and oral, that have previously existed between the two. In any case, any dispute that may arise from the provision of services in the Hostel in which the client is staying, will be submitted to the Courts and Tribunals of the consumer’s domicile.